Calling Instructions
Please make sure you have direct dial service on your line and thatyou are using a tone dial phone. Please follow these steps when making an international call:
This is why when you are making a callback call, it is important to press the * key twice before you hang up your phone. Otherwise, in some countries the call will not be disconnected, and you will continue to be charged until the local provider realizes that you are no longer on.
By pressing the * (star) key on your keypad twice, you will force the line to disconnect, and can avoid being charged for being online after hanging up your call.
If you cannot dial to the Trigger Number in the U.S., you may not be dialing the international prefix number required by your country's exchange when making a call to the U.S. Dial international codes and the country code for the U.S. before the Trigger Number.
Cannot get a call back?
Please make sure you are calling from the phone which has the U.S. Trigger Number assigned to it, as otherwise, the System may be calling back to another phone.
Be sure to hang up after the first ring. If you let the Trigger Number ring more than three times it will not call you back. This feature prevents unintended callbacks caused by telemarketers or people dialing wrong numbers.
Cannot dial the destination number?
Be sure you are using a touch-tonephone.
If you have trouble dialing the destination number after receiving the call back, please check that you are using a touch-tone phone. If you are using a pulse phone, our switch cannot hear any tone and willsay You have entered an invalid phone number, please try again.
To check if your phoneis set to pulse or tone, pick up your phone and press anybutton. If you hear a tone when you are pressing the button,your telephone is set to tone dial. If you hear clicking, itis set to pulse dial. Many phones have a little switch which can change between tone and pulse. Switch it to tone and try again.
If your exchange requires pulse dialing, you can still use the callback system. To check if your exchange uses pulse, make sure your phone is switched to tone, then pick up your touch-tone phone and isten for a dial tone. After you hear a dial tone, press any button between zero and nine and release it. The dial tone should stop. If it does not stop, your exchange only allows pulse dialing. If your exchange allows only pulse dialing, dial the Trigger Number using pulse dialing. When you get the callback, switch your phone to touch-tone and dial the destination number.
If you don't have a touch-tone phone, you can purchase a tone generator from an electronics store.
Still cannot dial the destination number?
If you still hear the voice prompt You have entered an invalid phone number, please try again. you may be taking too long to dial. Do not wait more than five (5) seconds after you hear a voice say Please enter the number you wish todial. Do not wait longer than five (5) seconds between digits. Our system will let you try three times before you hear the message Sorry, you have entered too many invalid numbers.If the call begins ringing but says Your call cannot be completed as dialed,you have dialed an invalid number. Make sure you dial as if calling from within the U.S.:
To call the US, Canadaor the Caribbean, dial: 1 + (three digit area code) + (sevendigit number).
To call anywhere else in the world, dial: (Country Code) + (City Code) +(Number).
Still Having Difficulty?
Don't give up. Please complete a Trouble Ticket, Call Us, or send a fax (1-800-705-4708 or 49-531-2502095) and we will have oneof our customer service representatives troubleshoot your account. Please be sure to provide all relevant information such as your trigger number and callback number and an description of the problem.
Use your fax machine inmanual mode. Pick up the fax handset and dial the trigger number in the U.S. Let the call ring once, and hang up. When the system calls you back, pick up the hand set and dial the number to which you wish to send a fax, using the dialing procedures described above. When the destination fax machine answers, you will hear a fax tone. Press the start button on your fax machine and hang up the fax phone.
Changing your callback number and other features
If you selected the ability to change your Callback Number on your callback application, i.e. the Follow Me feature, please follow these instructions:
After receiving a callback press *# on your phoneto enter the option menue.
A voice prompt will guide you through different options:
U.S. Phone Service Calling Card
When you are traveling in the U.S., you may use our long distance services from any telephone. The rates that are charged are the same as those for the callback service.
When you are ready tocall, follow these steps:
- Dial your Trigger Number in the U.S. for the telephone from which you are calling. This Trigger Number is a number issued to you only. Please keep it in a safe place. It is the number of our switch in the U.S., so you must dial the international exchange code tocall the U.S. from your country. For easy dialing, program your Trigger Number as a speed dial number in your phone.
- When you hear the Trigger Number ring, hang up after one ring. No one will answer this call. Do not let the line ring more than two times, otherwise our system will not call you back.
- The System will call you back within a few seconds. Answer the call and you will hear avoice prompt Please enter the number you wish to dial.Do not wait longer than five seconds between digits, and dial as if calling from within the United States:
To call the U.S., Canada or the Caribbean, dial: 1 + (three digit area code) + (seven digit number).
To call anywhere else in the world, dial: (Country Code) + (City Code) + (Number). Please dial country and city code without leading zero. - To make another call,without hanging up, press the pound button (#) twice. You willhear the voice prompt again. Now dial the next number you want to call. You can make unlimited sequential calls this way.
NOTE: Always remember to press the (*) twice when you have completed all your calls, and before hanging up your phone.
U.S. Calling Card:
You may make phone calls from any phone in the U.S. by following thesesteps:- Dial the U.S. Access 800 number.
- Listen for the voice prompts and enter your 10 digit trigger number and your four (4) digits PIN.
This is why when you are making a callback call, it is important to press the * key twice before you hang up your phone. Otherwise, in some countries the call will not be disconnected, and you will continue to be charged until the local provider realizes that you are no longer on.
By pressing the * (star) key on your keypad twice, you will force the line to disconnect, and can avoid being charged for being online after hanging up your call.
Troubleshooting
Cannot dial the Trigger Number?If you cannot dial to the Trigger Number in the U.S., you may not be dialing the international prefix number required by your country's exchange when making a call to the U.S. Dial international codes and the country code for the U.S. before the Trigger Number.
Cannot get a call back?
Please make sure you are calling from the phone which has the U.S. Trigger Number assigned to it, as otherwise, the System may be calling back to another phone.
Be sure to hang up after the first ring. If you let the Trigger Number ring more than three times it will not call you back. This feature prevents unintended callbacks caused by telemarketers or people dialing wrong numbers.
Cannot dial the destination number?
Be sure you are using a touch-tonephone.
If you have trouble dialing the destination number after receiving the call back, please check that you are using a touch-tone phone. If you are using a pulse phone, our switch cannot hear any tone and willsay You have entered an invalid phone number, please try again.
To check if your phoneis set to pulse or tone, pick up your phone and press anybutton. If you hear a tone when you are pressing the button,your telephone is set to tone dial. If you hear clicking, itis set to pulse dial. Many phones have a little switch which can change between tone and pulse. Switch it to tone and try again.
If your exchange requires pulse dialing, you can still use the callback system. To check if your exchange uses pulse, make sure your phone is switched to tone, then pick up your touch-tone phone and isten for a dial tone. After you hear a dial tone, press any button between zero and nine and release it. The dial tone should stop. If it does not stop, your exchange only allows pulse dialing. If your exchange allows only pulse dialing, dial the Trigger Number using pulse dialing. When you get the callback, switch your phone to touch-tone and dial the destination number.
If you don't have a touch-tone phone, you can purchase a tone generator from an electronics store.
Still cannot dial the destination number?
If you still hear the voice prompt You have entered an invalid phone number, please try again. you may be taking too long to dial. Do not wait more than five (5) seconds after you hear a voice say Please enter the number you wish todial. Do not wait longer than five (5) seconds between digits. Our system will let you try three times before you hear the message Sorry, you have entered too many invalid numbers.If the call begins ringing but says Your call cannot be completed as dialed,you have dialed an invalid number. Make sure you dial as if calling from within the U.S.:
To call the US, Canadaor the Caribbean, dial: 1 + (three digit area code) + (sevendigit number).
To call anywhere else in the world, dial: (Country Code) + (City Code) +(Number).
Still Having Difficulty?
Don't give up. Please complete a Trouble Ticket, Call Us, or send a fax (1-800-705-4708 or 49-531-2502095) and we will have oneof our customer service representatives troubleshoot your account. Please be sure to provide all relevant information such as your trigger number and callback number and an description of the problem.
Features
When using a fax machine:Use your fax machine inmanual mode. Pick up the fax handset and dial the trigger number in the U.S. Let the call ring once, and hang up. When the system calls you back, pick up the hand set and dial the number to which you wish to send a fax, using the dialing procedures described above. When the destination fax machine answers, you will hear a fax tone. Press the start button on your fax machine and hang up the fax phone.
Changing your callback number and other features
If you selected the ability to change your Callback Number on your callback application, i.e. the Follow Me feature, please follow these instructions:
After receiving a callback press *# on your phoneto enter the option menue.
A voice prompt will guide you through different options:
- Press one (1) to change your speed-dial numbers.
- Press two (2) to start your onference call.
- Press three (3) to change your (greeting) message to the switchboard operator.
- Press four (4) to redial the last entered phone number.
- Dial your trigger number.You will be billed by your local phone company for this call (You also can use an additionalc allback account).
- Allow the phone to ring until you hear a voice prompt asking for your account number and PIN.
- After entering your account number and PIN,a voice prompt will guide you through different options (listed below).
- Make your choice and follow the prompts through until you decide to exit the system. Changes you make will remain permanent until you make changes again.
- Press tone (1) to change your callback number.
- Press two (2) to change your (greeting) messageto the switchboard operator.
- Press three (3) to request a callback.
- Press zero (0) to exit.
U.S. Phone Service Calling Card
When you are traveling in the U.S., you may use our long distance services from any telephone. The rates that are charged are the same as those for the callback service.
When you are ready tocall, follow these steps:
- Dial the gateway number: 1-800-806-5831.
- Follow the voice prompts. Enter the ten (10) digits of your Calling Card.
- Next, you will receive the voice prompt, Please enter the number you wish to dial. Dial 1+Area Code forU.S./Canada/Caribbean calls or Country Code for international calls.
- To make another call immediately following your first call, press the pound button (#) twice.
- TO PROGRAM SPEED DIAL:
- Call your Trigger Number. However, instead of hanging up after one ring, let the number ring until answered. Thereafter, key your 4-digit PIN number to enter the system. Subsequently, you will be presented with voice prompts. To enter the speed dial program section, press five (5). You will be taken immediately to the programming menu, which moves very quickly. You will be prompted to enter a speed dial position number. This is the single digit which you will later use in lieu of dialing the complete telephone number. You may enter numbers from 1 to 9, as there are a total of nine (9) speed dial program fields available. After entering the speed dial position number you next enter the telephone number of the number you wish to program. Make certain you enter all international, long distance area, and city codes, as appropriate. Upon completion of entry of the telephone number, press * to indicate completion of the entry. You will now hear the telephone number read back. Next, either press one (1) to confirm your entry ascorrect, or press two (2) to re-enter the telephone number.
- If you wish to program more than one (1) number, return to the main menu and repeat as above for each speed dial number.
- TO USE SPEED DIAL:
- 2.1. Call to yourTrigger Number as you would normally. Let the Trigger Number ring once, and then hang up. When you get the callback, and after you hear Please enter the number you wish to dial, simply press the key of the speed dial position number of 1 through 9 and press *. The programmed number is dialed by the callback system.
- 2.2. For example, if you have telephone number 1-713-123-4567 programmed at speed dial designator position 1, after receiving the callback from the system, you enter 1#, in lieu of the telephone number, and the callback computer dials 1-713-123-4567 for you.
- 3. YOU MAY SEND US BY FAX OR EMAIL UP TO NINE (9) SPEED DIAL NUMBERS FOR EACH TRIGGER NUMBER, AND WE WILL ENTER THEM AS SPEED DIAL NUMBERS FOR YOU. Besure to enter complete international codes, country and city codes.
